Privacy Policy
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information.
Data Controller
The controller of your personal data is:
Company: CITĀDS SIA
Registration number: 40203661344
Address: Riga, Latvia
E-pasts: info@pitaslampas.lv
Phone: +37122082293
What Data We Collect
We collect and process the following personal data:
1. Information You Provide to Us
- •First and last name
- •Email address
- •Phone number
- •Delivery and billing address
- •Payment information
2. Automatically Collected Information
- •IP address
- •Browser type and version
- •Device information
- •Website usage data (cookies)
Why We Use Your Data
We use your personal data for the following purposes:
1. Order Processing
To process your order, make delivery, and provide customer support. (Legal basis: contract performance)
2. Communication
To communicate with you about order status, products and services. (Legal basis: legitimate interests)
3. Marketing
To send you news and offers if you have consented to it. (Legal basis: consent)
4. Legal Obligations
To fulfill legal obligations, such as accounting and tax payment. (Legal basis: legal obligations)
5. Website Improvement
To analyze website usage and improve its functionality. (Legal basis: legitimate interests)
Data Security
We use appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.
SSL Encryption: All information transmitted between your browser and our website is encrypted using SSL (Secure Socket Layer) protocol.
Data Sharing with Third Parties
We do not disclose your personal data to third parties, except in the following cases:
- •Delivery service providers (to ensure product delivery)
- •Payment processors (to process your payments)
- •Legal services (if required by law)
All third-party service providers are required to comply with data protection requirements.
Data Retention Period
We retain your personal data only as long as necessary to fulfill the purposes for which they were collected:
- •Order data: 10 years (accounting requirements)
- •Marketing consent: until consent is withdrawn
- •Cookies: up to 1 year
Your Rights
Under GDPR, you have the following rights regarding your personal data:
Right to Access
You can request access to your personal data.
Right to Rectification
You can request to correct incorrect or incomplete data.
Right to Erasure
You can request to delete your personal data ('right to be forgotten').
Right to Restrict Processing
You can request to restrict the processing of your data in certain circumstances.
Right to Data Portability
You can request to receive your data in a structured, commonly used format.
Right to Object
You can object to the processing of your data in certain cases.
Right to Withdraw Consent
You can withdraw your consent to data processing at any time.
To exercise your rights: Please contact us using the contact information below. We will respond to your request within 30 days.
Cookies
Our website uses cookies to improve your user experience. Cookies are small text files that are stored on your device when you visit a website.
We use the following types of cookies:
- •Necessary cookies: Ensure basic website functionality
- •Functional cookies: Remember your choices and preferences
- •Analytics cookies: Help us understand how users use the website
You can manage cookies in your browser settings.
Changes to This Policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with a new 'Last Updated' date. We recommend reviewing this policy regularly to stay informed about how we protect your information.
Last updated: January 2025
Contact Us
If you have questions about this privacy policy or how we process your personal data, please contact us:
CITĀDS SIA
Reg. No.: 40203661344
E-pasts: info@pitaslampas.lv
Phone: +371 20 000 000
Business Hours: Monday - Friday, 9:00 - 18:00