Terms & Conditions
These terms and conditions govern your purchases in our store. Please read carefully before placing an order.
General Information
This website is maintained and operated by CITĀDS SIA, registration number 40203661344. By placing an order on our website, you agree to these terms and conditions.
Company Information:
- Name: CITĀDS SIA
- Registration number: 40203661344
- Address: Riga, Latvia
- E-pasts: info@pitaslampas.lv
- Phone: +37122082293
Product Information
We strive to ensure all product information is accurate and up-to-date. However, as all products are handmade, there may be slight differences between images and the actual product.
All prices are shown in euros (EUR) and include VAT 21%.
Orders and Payment
Placing Orders
By placing an order, you confirm that all information provided is correct and that you have the right to use the specified payment method.
Payment Methods
- Bank transfer (Swedbank: LV30HABA0551061918651)
- Payment cards (Mastercard, Visa)
- Cash on delivery
Order Processing
After placing an order, you will receive a confirmation email. Orders are processed within 1-2 business days. As products are handmade, production time may be 5-10 business days.
Delivery
We offer various delivery options. For detailed information about delivery methods, times and costs, please see our Delivery Terms.
Delivery is only available within Latvia.
Returns and Refunds
You have the right to return products within 14 days of receipt in accordance with the Consumer Rights Protection Law of the Republic of Latvia.
For detailed information about the return and refund process, please see Return & Refund Policy.
Privacy and Data Protection
We are committed to protecting your personal data and complying with all applicable data protection requirements, including the General Data Protection Regulation (GDPR).
For detailed information on how we process your data, please see our Privacy Policy.
Liability and Warranties
We guarantee that all products match their description and are fit for their intended purpose. If a product is damaged or does not match the description, please contact us within 7 days of receipt.
We are not liable for losses resulting from improper use of the product.
Changes to Terms
We reserve the right to change these terms and conditions at any time. Changes take effect immediately upon publication on our website. By continuing to use the website after changes are published, you agree to the new terms.
Last updated: January 2025
Contact Us
If you have any questions about these terms and conditions, please contact us:
E-pasts: info@pitaslampas.lv
Phone: +371 20 000 000
Business Hours: Monday - Friday, 9:00 - 18:00