Terms & Conditions
These terms and conditions govern your purchases in our store. Please read carefully before placing an order.
General Information
This website is maintained and operated by CITĀDS SIA, registration number 40203661344. By placing an order on our website, you agree to these terms and conditions.
Company Information:
- Name: CITĀDS SIA
- Registration number: 40203661344
- Address: Riga, Latvia
- E-pasts: info@pitaslampas.lv
- Phone: +37125550577
Product Information
We strive to ensure all product information is accurate and up-to-date. However, as all products are handmade, there may be slight differences between images and the actual product.
All prices are shown in euros (EUR) and include VAT 21%.
Orders and Payment
Placing Orders
By placing an order, you confirm that all information provided is correct and that you have the right to use the specified payment method.
Payment Methods
- Bank transfer (Swedbank: LV30HABA0551061918651)
- Payment cards (Mastercard, Visa)
- Cash on delivery
Order Processing
After placing an order, you will receive a confirmation email. As products are handmade, production and delivery time is 14-30 days.
Payment Processing
Payment services are provided by Paysera (UAB "Paysera LT", registered in Lithuania). Payment processing is carried out in accordance with Paysera's terms and conditions. Disputes related to payment processing are resolved in accordance with Paysera's terms of use and the laws of the Republic of Lithuania.
Delivery
We offer various delivery options. For detailed information about delivery methods, times and costs, please see our Delivery Terms.
Delivery is only available within Latvia.
Returns and Refunds
You have the right to return products within 30 days of receipt in accordance with our enhanced return policy.
For detailed information about the return and refund process, please see Return & Refund Policy.
Privacy and Data Protection
We are committed to protecting your personal data and complying with all applicable data protection requirements, including the General Data Protection Regulation (GDPR).
For detailed information on how we process your data, please see our Privacy Policy.
Buyer Rights and Obligations
Buyer Rights:
- •Purchase quality products that match their description
- •Receive complete information about products and services
- •Return goods within 30 days in accordance with our return policy
- •Receive products within the specified timeframe
- •Receive invoice and other necessary documents
Buyer Obligations:
- •Provide correct contact details and delivery address
- •Pay for the order according to the chosen payment method
- •Accept the order at the specified time and location
- •Comply with these terms and conditions
Seller Rights and Obligations
Seller Rights:
- •Receive full payment for delivered products
- •Refuse an order if the buyer provides incorrect information or does not comply with the terms
- •Extend production time in exceptional circumstances
- •Modify these terms after prior notification
Seller Obligations:
- •Deliver quality products that match the description
- •Meet delivery deadlines or inform about delays
- •Protect buyer's personal data
- •Accept and process returns and complaints
- •Provide invoices and other necessary documents
Applicable Law
These terms and conditions are drawn up in accordance with the laws in force in the Republic of Latvia, particularly observing:
- •Consumer Rights Protection Law
- •Distance Contracts Law
- •Personal Data Protection Law
- •Civil Law and other binding regulations
All disputes arising from these terms will be resolved through negotiation. If no agreement is reached, disputes will be considered in the court of the Republic of Latvia in accordance with the laws of the Republic of Latvia.
Liability and Warranties
We guarantee that all products match their description and are fit for their intended purpose. If a product is damaged or defective, please contact us within 30 days of receipt.
We are not liable for losses resulting from improper use of the product.
Changes to Terms
We reserve the right to change these terms and conditions at any time. Changes take effect immediately upon publication on our website. By continuing to use the website after changes are published, you agree to the new terms.
Contact Us
If you have any questions about these terms and conditions, please contact us:
E-pasts: info@pitaslampas.lv
Phone: +37125550577
Business Hours: Monday - Saturday, 10:00 - 16:00